Resale postings expire the day of event at the post time for the first race. Yes. Yes. If you resold your tickets through another method, contact that vendor for next steps on your resale order. All Derby Week onsite parking passes will be mobile tickets. In order to request a refund for your transferred tickets, the current owner of the tickets will need to forward the tickets back to your original ticket purchase account. Partial orders are not eligible for refunds as two day packages, full box and dining tables are specially priced. Souvenir tickets will be available for a limited time while supplies last, and are not valid for entry into the facility. September 5, 2020, and the 146th Kentucky Oaks will be rescheduled from May 1, No. For 2020, KY Expo Center parking will not be offered for KY Derby or Oaks day tickets. Your password could be expired or account locked. Various Offsale times may vary based on racing schedule. All tickets for the KY Derby and Oaks are mobile tickets. Upon refund request approval, a credit posting to your credit card statement timeline will vary based on your credit card’s financial institution. No. Once a new shipping date is provided, an email will be sent directly to souvenir ticket purchasers. General Admission tickets do not include a reserved seat or access to reserved seating areas. All 2-day KY Derby and Oaks packaged tickets must be managed through the Churchill Downs Racetrack app. No. Souvenir tickets are $15.00 each, are NOT customizable, and will ship from WWL this Fall post race via USPS. Remember not to leave the facility as there is no re-entry. Your Kentucky Oaks, Kentucky Derby, and Derby Week tickets purchased for the originally scheduled dates are automatically valid for the new race dates. var pfHeaderImgUrl = '';var pfHeaderTagline = '';var pfdisableClickToDel = 0;var pfHideImages = 0;var pfImageDisplayStyle = 'none';var pfDisablePDF = 0;var pfDisableEmail = 0;var pfDisablePrint = 0;var pfCustomCSS = '';var pfBtVersion='1';(function(){var js, pf;pf = document.createElement('script');pf.type = 'text/javascript';if ('https:' === document.location.protocol){js='https://pf-cdn.printfriendly.com/ssl/main.js'}else{js='http://cdn.printfriendly.com/printfriendly.js'}pf.src=js;document.getElementsByTagName('head')[0].appendChild(pf)})();Print Friendly, Send us your feedback | Check your mobile device for app updates. Option 2: Everyone enter the gates together as a group. If this is not an option, you may always delete the app and re-download to ensure you have the most up to date version. These mobile parking passes act just like mobile tickets. Two day package tickets are specially priced. Ticketmaster Customer Service may be reached at 800-653-8000. There could be several reasons as to why you are unable to manage your tickets. The deadline to request a refund has been extended to August 24th. There will be no ticket sales onsite at the facility or Ticket Office. The event or type of ticket is not eligible for ticket forwarding or posting for resale. Various factors are researched, including if a refund is permitted per the Ticketing and Admission Policy or if your ticket was not purchased directly from the Churchill Downs Racetrack. No hard or commemorative tickets will be printed or mailed from the Ticket Office. If your temporary password does not work, your account may be locked due to inactivity or too many invalid password attempts. Tickets must have a barcode assigned to be forwarded or posted for resale. For group sales and Horseman support, additional options may be available by contacting your Churchill Downs Sales representative. Yes. Kentucky Derby Ticket Exchange marketplace. These customers are now currently able to view their mobile barcode and save to a mobile device’s wallet. Reminder, there are no walk up ticket sales or will call drop off options at the Ticket Office. This email will include a link with the option to purchase a souvenir ticket from WWL (Weldon, Williams & Lick). All guests entering the facility must possess a valid ticket for entry from the time gates open until gates close for the live race or simulcast event date. If you purchased a tickets directly from the Churchill Downs Racetrack, contact the Churchill Downs Sales department for assistance at 502-636-4450. | Tickets are typically on sale until 60 minutes prior to the start of the last race of the day. Simply view the ticket on your mobile device to establish a barcode. To purchase tickets for a live race day in which racing has already started, please visit, Note that once a live race date has begun, events are only accessible on Ticketmaster.com through this deep link on. The Tuesday, April 28, 2020 and Sunday, August 30, 2020 Dawn at the Downs events have been cancelled. Then you will be able to forward or post for resale. Upon validation, the attendant will provide a secondary wristband. At the current time, will call is not delivery option for Ticketmaster.com purchased tickets. No. For how to guides on managing tickets, visit. The Dawn at the Downs event on Wednesday, April 29th, 2020 is moving to Monday, August 31, 2020. Saturday, April 25 has been rescheduled to Saturday September 19, 2020. On all live race days, including KY Derby and Oaks, guests will pick up a program from a program kiosk located just inside the entry gates to the venue. Did you purchase single day tickets on Ticketmaster.com and need to use the Ticketmaster app. General Admission tickets can be purchased online or at the gate on Kentucky Derby and Oaks days. Request a refund through the appropriate below listed purchase method by August 24th. If you have purchased a ticket and are not able to attend the newly scheduled race dates, there are a couple options: Churchill Downs, Kentucky Derby, Kentucky Oaks, the “twin spires design”, and Churchill Downs Incorporated related trademarks are registered trademarks of Churchill Downs Incorporated. If so, the event will display a release date. All tickets purchased directly from Churchill Downs are mobile tickets. These seats are specially priced. Derby Week is defined as Opening night through Thurby, including Dawn at the Downs events. Yes. No. The Tuesday, April 28, 2020 and Sunday, August 30, 2020 Dawn at the Downs events have been cancelled. If arriving in separate cars, a mobile parking pass may not be scanned multiple times for entry for each member in your party. The party member with the tickets on a mobile device stands at the turnstile and scans a new QR code for each member as they pass through the turnstile. Derby Experiences may be reached at 888-384-7088 or email at. Additional options may be available by contacting your Churchill Downs Sales representative. Offsale times may vary based on racing schedule. Note that all Ticketmaster.com Verified Resale purchased tickets are mobile only tickets. If you do not know your password, click on “Forgot your password?” to have a temporary password emailed to you.

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