All rights reserved. Don’t worry we won’t send you spam or share your email address with anyone. The list of emergency repairs we deal with outside of the above hours are: Tell us about incorrect information, broken links or how we can improve this page. For more information on timescales, read the housing repairs guide (pages 7-9). If HTS miss the appointment completely and have not given you sufficient notice (after investigation your claim is proven) they will pay you £10 for the missed appointment. Don’t include personal or financial information like your National Insurance number or credit card details. You can change your cookie settings at any time. If you’re a secure tenant, you have the right to carry out improvements to your property. We use this information to make the website work as well as possible and improve government services. You must allow our staff and contractors access to your property to carry out repairs. Energy advice. If you or anyone in your household is self-isolating and would like to report a non urgent repair, please only contact us or log a repair online once the isolation period is over. Read the latest and sign up for updates. About Council housing repairs. Login  |  You can change your cookie settings at any time. Find out how to request advocate consent for someone to report repairs on your behalf. Ways to request a repair. For more information on timescales, read the housing repairs guide (pages 7-9). If you're not sure if a repair counts as urgent or not, read the housing repairs guide (pages 7-9). The care and repair handyperson service carries out small home repairs for a small fee for those people who otherwise would struggle to get them done on their own. Tenants can request repairs to their home and to communal areas. For the repairs we are responsible for, we will only carry out the work if it is a result of fair wear and tear. Website feedback. Please note - under your tenancy conditions, you're responsible for various repairs. The service can be accessed by any Camden resident who is over 65, or by those who are disabled or vulnerable. If your repair is not covered by these trades and is not deemed as urgent, further information will become available as we have it. information and advice on coronavirus (COVID-19), gaining access to property in an emergency, blocked lavatories or soil and vent pipes (if only one of these is in the property), electrics sparking or smoking, or bare wires, making safe any dangerous structure, including unsafe glazing, £25 plus VAT for any appointments that you make and are not at home to keep, £300 plus VAT for gas safety checks that we have to make by court order if you've not allowed us access or refused to make an appointment for your gas safety check. Should you have an emergency repair outside of normal working hours you can contact the council's out of hour's emergency service on … The council should repair any damage caused by maintenance or building work. We use cookies to collect information about how you use GOV.UK. We will contact you on 3 separate occasions, on our second attempt, if we are unable to obtain an answer, we will send you a letter giving you 7 days, for you to contact our Planning team. Alterations & Improvements. London borough of Barking and Dagenham © 2018. We aim to carry out all other repairs within 20 working days. Our Planning Team will contact you via your preferred contact number. You should get several weeks’ warning of any work needed. If yourself or your visitors have caused the damage, or you would like us to carry out work to repairs you are responsible for, we will but we will charge you. Previous page Request a council housing repair Outside of our normal operating hours of 8am to 6pm, emergency repairs can be reported by calling 020 8592 7388. Repairs are carried out by HTS (Property & Environment) Ltd on behalf of the council. Your council must find you somewhere to live while work is carried out and pay for the cost of this. If it’s an emergency repair, call us instead. You can find out what this means on GOV.UK. If your repair is not an emergency, for example a danger to your health or safety, you should report this online via bs.mobileworking@fife.gov.uk. Please call 105. If HTS are due to be late for your appointment, due to other jobs overrunning, they will let you know in advance. Contact us  |  Once you have reported your repair, we will place it into a category with a target time to deal with the repair: telephoning the Repairs Centre on 01279 446666, visiting the Civic Centre, where a free phone service is available direct to the Repairs Centre, when you are available to give access to the property. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. We use this information to make the website work as well as possible and improve government services. All content is available under the Open Government Licence v3.0, except where otherwise stated, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. The list below for non-essential repairs confirms the current trades that you are able to book for non-urgent repairs. This is known as the Right to Repair scheme. Emergency out-of-hours number: 020 8854 8888, Email: housing.repairs@royalgreenwich.gov.uk. Registering for My Account allows you to manage your council services at any time. We’ll send you a link to a feedback form. Council house repairs Covid-19 update October 2020 In March, following the outbreak of Covid-19 our Housing Property service moved to a Critical Repairs service. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. To help us improve GOV.UK, we’d like to know more about your visit today. It is up to you to check your policy details to see if you are covered for accidental damage. Repairs are carried out by HTS (Property & Environment) Ltd on behalf of the council. Before you contact us, you might find what you're looking for on our council property repairs pages. You’ve accepted all cookies. If you need a non-emergency repair to be carried out to your home you should contact the council by one of the following methods: Legal and Privacy Statement  |  We have target times for different types of repairs. Many council services are reduced or disrupted. If you are reporting a fault with your gas boiler affecting your heating/hot water, solid fuel fire or air source heat pump you need to call Gasway direct on Freephone 0800 0470120 and they will arrange an appointment time with you. You can also report repairs using our Chat button at the top right-hand side of the page. Communal areas include stairs and landings, door entry systems, communal lighting and drains, communal windows. It will take only 2 minutes to fill in. You may have to leave your home if major works are needed on the building.

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