I don't recommend this company at all. Our tickets for the Michael Buble concert for TONIGHT are still not there. Criminal actually. AGAIN, DON’T BUY FROM VIAGOGO!!!!!!! All rights reserved. The price charged is more than twice what I later found on ticketmaster. Any topics mentioning them will be displayed. How many stars would you give viagogo? It’s now June 4th and no tickets. AND THEY ALL FOUND ME IN TIME FOR THE EVENTS!! Did get frequent email updates and received tickets in mail timely, Way too too expensive. And they didn't refund. You’ve been warned. This is just cheating! I gave them a rating of one , but would have given them a 0 if it was available! This is outrageous and beyond unreal. I requested a new email message. Concert is today and I have no tickets! And all their extra fees will finally turn up on your credit card. It is great for getting tickets to high profile events, but you will be paying above face value for your tickets as a result. Pathetic site, not real tickets, super expensive booking fees, overpriced seats, horrible customer service. Beyond bad. Nobody has e-mailed me back and I cannot get through on the phone. No manager on duty to speak with. They are crap. They indicated they had provided the tickets. No help. We would love it if Google stopped them operating here. I want my money back PAYED 99Euro 87 Cents and tickets were FALSE, I WAS NEARLY ARESTED BY THE POLICE, This was for the game Rome vs Sampdoria played on the 28/01/2018. 1st, Viagogo will charge more price compared to other credible website for the chosen seat category. There has been a lot of criticism surrounding their queuing system, which is a headache to say the least. If you use you will lose your money. I eventually talked to at least seven customer service representatives. I ended up having to pay £99 booking fee in total! NEVER use this service! I have reported your fraud. Even sold me tickets they don't even have yet. I was promised a new email message. no actual "BUY" button to be pressed. Plus refused to give me a refund! Do not buy tickets from this scamming joke of a company! Ordered tickets for Post Malone for tomorrow's show. In fact, I will go out of my way to DISCOURAGE anyone from being another one of their victims!!! This was unfortunately cancelled. Cons: Viagogo Reviews. I recently purchased tickets to the Philadelphia Phillies spring training in Clearwater, Florida. I believe they pretend to clean up their act, but in fact Viagogo immediately go back to their dishonest habits. This is a fake company period. Tickets invalid and unusable - I could live with the vastly over inflated price if the tickets were actually usable!! 2nd, they wont reveal the exact seat allotted (not even after a month from your booking date), 3rd, You will get an email saying that the ticket is not procured as the seller is not selling the ticket you purchased and there wont be any proactive response followup from viagogo to procure tickets on time (this would put restriction on your travel plan if the event is happening in a different city/country), 4th, you will end up calling their customer service numerous times and there will not be any positive outcome, 5th, In the event you cancel the order, they will only do partial refund quoting the currency fluctuation difference in case you have purchased the ticket in different currency, 6th, Be ready to embrace the Worst, poor customer service. First, Viagogo lies about the availability of tickets. Viagogo was first mentioned on PissedConsumer on Jun 19, 2012 and since then this brand received 1035 reviews. Very Mad and upset at myself! We will be taking legal action. I “thought” I purchased tickets for a concert for my mother’s 84th birthday, months before the event. This was my worst buying experience ever on the net. Well I can not make it to next years event and I informed them of this and they said I need to resell my tickets and they will not refund me!! I will NEVER recommend them to anyone! Want a full refund for Ozzie Osbourne Tickets, but Viagogo make it incredibly hard to get an answer from them. That is a very sad state of affairs for our planet. What is your customer experience with Viagogo? Do not use this company! This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. I am surprised and appalled that that business of scammers and professional con artists at Viagogo hasn't been shut down. Review #1278968 is a subjective opinion of poster. The customer service person was no help and will not do anything to make this right. Viagogo failed to honor its so called guarantee. Great I thought. Ordered tickets for Michael Ball and Alfie Boe 27th Feb on 4/12/19. We purchased the tickets in May and received the tickets in late December, for a concert on Jan 11. Stubhub totally enabling criminals to rip people off and hide behind the anonymity afforded by these ticket brokers. European legislation was actually introduced to stop that practice.So how come that there is no law to stop these practices at Viagogo? What happened? They stole our tickets and refused to talk to me, telling me a manager was never present. The real issue, though, is how poorly they have brought this tactic into their queueing system. Had to replace my credit card as a result of their theft of my credit card info. They also informed us the tickets we had were valued at £75 plus booking fees. The worst experience ever. I have used other second hand retailers of tickets previously, and even though they are of various quality and one most expect the risk of issues, I have never, ever, experienced anything close to this level of criminal business activity. Ripping off the world one event at a time. Hi! You can navigate your way through the forums homepage link below to find the forum you need, or I find it easier to go to Google and type in a city name followed by the words forum Tripadvisor, eg. visiting 4 countries in 10 days FROM THE US., not only did Viagogo make sure all of our tickets were delivered when and where we needed them to be delivered, they updated us on a regular basis!!!! Almost impossible to meaningfully connect with help desk. Thank god they were good. That tells me that their is a high probability that your company is not legally declaring all of its revenue generated income. All queued up – Every part of the queue process includes scarcity tactics to frighten you into a purchase. This concert has now been cancelled- did it ever exist for this date? and if it is, lets join together to eliminate them… If they are responsible and good to their word- best to them…. What this means for customers is that Viagogo is not bound by any sort of UK – or even EU – regulations that have been designed to keep consumers safe. I will continue to write my experience at every possible platform so maybe I can help some people not to get cheated by these people. Overall, this Viagogo review is on the fence since there are other options out there (continue reading for another ticket option). I went through my bank statements. Pissed Consumer © 2020 All Informed them weeks ahead the tickets I ordered, never arrived.Even though the transfer should be done through an online portal, and I tried non-stop for 2 weeks for them to get me new tickets or a cancel the payment, they just kept saying they would fix it. Plus there was an additional service charge, and gst which I didn’t have time to review because the timer was about to end. I will be beyond upset if my niece doesn’t see this concert, and I will take this company to court.
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